# 247Rep > Your business, staffed and managed by AI. AI employees answer, sell and book on every channel. An AI Chief of Staff manages them and works for you. Everything they need — your inbox, customers, orders, calendar and documents — is in one place. 247Rep is an AI layer for a whole small or mid-sized business, not a chatbot on one channel. It has three parts: 1. **AI employees** (the front line) — they answer, sell, book and follow up on every channel, in your voice. These are who your CUSTOMERS meet. 2. **Chief of Staff** (the back office) — the AI that runs your business while you're not looking. This is who the OWNER meets. It supervises the reps, watches the whole operation, and does real work on instruction. 3. **The business system** (the workplace) — inbox, customers, orders, catalog, documents, workflows, and your own APIs. This is what both of them work inside. - Website: https://www.247rep.app - Pricing: https://www.247rep.app/pricing - VoIP: https://www.247rep.app/voice - VoIP setup: https://www.247rep.app/docs/setup/voice - Web widget: https://www.247rep.app/web - Chief of Staff: https://www.247rep.app/chief-of-staff - Features: https://www.247rep.app/features - Instagram setup: https://www.247rep.app/docs/setup/instagram - Docs: https://www.247rep.app/docs - Support: support@247rep.app ## Channels Live today (6): WhatsApp, Telegram, Email, Web, Instagram, VoIP. Coming soon: Facebook. One AI brain serves every channel, so context follows a customer between them. A person who messages on WhatsApp and later emails is the same contact with the same history and the same orders. Each connected channel is its own workspace inside the dashboard, with its own tools: - WhatsApp — messages, broadcasts, approved templates, scheduling - Telegram — direct messages, groups, broadcast channels - Email — a full inbox: starred, sent, drafts, snoozed, archive, snippets - Web — conversations, widget appearance, features, install snippet and a browser voice agent (general credits; no phone number) - Instagram — AI DMs, comment-to-DM automations, comment moderation, publishing and scheduling - VoIP — dedicated Telnyx phone numbers, inbound and outbound AI calls, two-way SMS, transcripts and optional recordings ### VoIP wallet and telephony compliance VoIP is a live 247Rep channel, but telephony is intentionally funded from a separate VoIP wallet rather than the main 247Rep credit wallet. Number rent, calls and SMS draw from VoIP credits. NGN VoIP top-ups use Paystack and USD VoIP top-ups use Flutterwave; Polar does not process VoIP wallet purchases. This separation keeps telephony billing and compliance requirements distinct. VoIP pricing is 30 credits per rounded-up call minute, 10 credits per outbound 160-character SMS segment, and from 150 credits per month for a number. There is no per-seat fee. The AI reps choose between 18 skills mid-conversation (catalog lookup, order tracking, booking, lead capture, escalation and more) — there is no flowchart to draw. They answer in 10 languages, detected automatically, including Pidgin and natural code-switching. ## The AI Chief of Staff An AI manager that sits above the reps and the business. It reads every conversation, order, email and call across every business the owner runs, tells them only what genuinely needs them, and takes action on instruction. - **80 built-in tools** (plus one per connected customer API). - **Proactive**: a morning brief and an end-of-day wrap in the owner's own timezone, with checks in between that only interrupt when something is urgent. - **Standing instructions**: "every morning, chase unpaid orders and draft the reminders" — typed once, runs on a schedule, in a read-and-draft mode that cannot message a customer by itself. - **Approval-gated**: every customer-facing action and every live-setting change is staged for a one-tap Approve or Cancel, and stands down after ten minutes with no answer. Nothing is ever sent or changed without the owner's yes. - **Where**: the dashboard, Telegram, and Slack. In Slack the whole team can use it, scoped by role — a junior can read and draft, only approvers send. - **Auditable**: every action it takes is logged with what, when and why. ## Customer 360 — the hub Every channel converges on ONE customer record. A person who messages on WhatsApp and later emails is the same contact, with the same history, and is never asked to repeat themselves. Each profile holds: - Every message on every channel, in one thread of history - Orders, spend and payment history - The channel they prefer and when they are responsive - Tone, sentiment and communication style, worked out automatically - For web visitors: device, browser, OS, referrer and landing page - Durable remembered facts the AI has learned about them - CSAT rating when they leave one This is why the AI never asks a returning customer who they are, and why the owner can ask "what do you know about this person" and get a real answer. ## The business system Everything the reps and the Chief of Staff work inside, included in every plan, on every pack. Grouped as an owner would think of it: - **Conversations** — cross-channel triage that tags each conversation (lead / question / complaint / order / spam), plus escalation to a human. - **Customers** — contact profiles with per-customer memory, a drag-and-drop lead pipeline, and segments. - **Commerce** — a product catalog, an order ledger, payment-receipt verification (the AI reads the receipt image and checks the amount), and an appointment calendar with reminders. - **Training** — a knowledge base, the skills registry, and a Soul that learns the business's tone from its own past conversations. - **Automation** — a visual workflow studio, campaigns and broadcasts, and standing instructions that run on a schedule. The Chief of Staff separately generates real .docx / .xlsx / .pptx / .pdf files on request; a standalone in-app document editor exists in the codebase but is not currently enabled for customers. ## What it works out on its own Runs unasked and surfaces on the channel overview and in the briefs: - A revenue or impact forecast, with a confidence level and a trend - A workspace health score (response time, quality, resolution) - Competitors your customers mentioned, ranked - Where your traffic actually came from - FAQs detected from questions you keep answering, surfaced in Knowledge The Chief of Staff also finds churn risk and quiet high-value customers on demand, as one of its tools. ## What it plugs into - **Data Connections** — register any HTTPS API you already run (booking database, ERP, shipping tracker) and the AI queries it live, mid-conversation, with your own auth. Rate-limited and logged. - **Developer API** — `api.247rep.app/v1`, bearer keys, signed webhooks, idempotency, separate test and live environments. - **Shopify** — the one shipping integration. Connect a store with a custom Admin API token and the AI answers "where is my order?" from real Shopify order status. (Google Workspace and Zapier exist in the codebase but are NOT launched and are hidden from the product.) - **Other surfaces** — an embeddable web chat widget, a hosted full-page chat link, an inline embed, and a site search widget. ## Pricing - 100 free credits on signup. No card required. - Credits, not subscriptions. Nothing recurs, and credits never expire. - Every feature is in every pack. Credits determine volume, never access. - Receiving messages, replying yourself, the dashboard, the analytics and the workflow builder are always free. Credit packs, by currency: - NGN: 100 credits ₦1,000 · 1,000 credits ₦8,500 · 2,000 credits ₦14,000 · custom from ₦1,000 - USD: 1,000 credits $10.00 · 2,200 credits $20.00 · 3,600 credits $30.00 · custom from $1.00 - GBP: 1,000 credits £8.00 · 2,200 credits £16.00 · 3,600 credits £24.00 · custom from £0.80 - EUR: 1,000 credits €9.00 · 2,200 credits €18.00 · 3,600 credits €27.00 · custom from €0.90 - GHS: 100 credits GH₵12.00 · 1,000 credits GH₵90.00 · 2,000 credits GH₵168.00 · custom from GH₵12.00 - KES: 100 credits KSh130 · 1,000 credits KSh1,000 · 2,000 credits KSh1,800 · custom from KSh130 - ZAR: 100 credits R18.00 · 1,000 credits R135.00 · 2,000 credits R252.00 · custom from R18.00 What things cost: - An AI reply on any channel: 1 credit. - Reading an image or receipt, or transcribing a voice note: 1 credit. - A Chief of Staff turn: 1 credit. A turn is billed for the single most expensive capability it used, never the sum of them. - Web lookup 3 credits · deep research 5 · a generated document 4. - Generated images: 10 draft, 25 standard, 60 HD. ## Setup and trust - Connecting a channel takes under 5 minutes; WhatsApp takes about 10 minutes because it includes Meta's own steps. - 247Rep is an official Meta Tech Provider, so it can provision and manage a WhatsApp Business number on the business's behalf. - No code is required for any of it. There is a full REST API for those who want one. - Business data is isolated per account. Connection tokens are encrypted at rest. Data is never sold, never used for advertising, and never used to train generative AI models. Any channel can be disconnected at any time. ## Developer API - Base URL: `https://api.247rep.app/v1` (also `https://247rep.app/v1`) - OpenAPI spec: https://www.247rep.app/openapi.json - Human reference: https://www.247rep.app/api-reference Bearer token auth; keys are channel-scoped and start with `rep_live_` or `rep_test_`. List endpoints take `limit` and `cursor`. Write requests accept an `Idempotency-Key`. Rate limits are returned on every response via `X-RateLimit-*`. Webhook deliveries are HMAC-SHA256 signed. Endpoints cover: account, media upload, WhatsApp send/read/react, conversations, contacts, broadcasts, templates, Telegram send/read/react, email account/send/ threads, voice calls and SMS, real-time webhooks, and polling triggers for no-code tools. ```bash curl https://api.247rep.app/v1/account \ -H "Authorization: Bearer rep_live_xxx" ``` ## More The full capability list is at https://www.247rep.app/llms-full.txt.